Mark's Musings

A miscellany of thoughts and opinions from an unimportant small town politician and bit-part web developer

Debt Advisory Line: Fun with an SMS spammer

| 1 Comment

I got an SMS spam this morning:

Are you struggling with debts of over £5k with 2 or more creditors? Reply CALL for a no obligation call from an advisor of STOP.

The sending number was shortcode 60601, in case anyone else gets the same thing.

Normally, all I’d do with SMS spam is report it to O2 and ignore it, but this time I decided to see if I could dig a little deeper and find out who had spammed me. So I replied “CALL” and waited to see what would happen.

It took them three goes to get through to me; the first time their operator hung up almost as soon as I went off-script and the second time I was busy so it just went to voicemail. But that was handy, because – somewhat unexpectedly – the number they called from wasn’t withheld. The calling number was 0161 429 3337. That’s a Manchester number, and a bit of Googling revealed it to belong to Debt Advisory Line Limited, company number 07067381.

There are several websites where you can look up company details, so I took a look at one of them, Company Check. Here’s their page for Debt Advisory Line Limited: There’s a lot of information on that page, but the interesting stuff here is found when you click the “Key Financials” tab. These are the current figures:

Cash at Bank: £1,062,206
Total Current Assets: £4,175,819

So far, so good. That’s a lot of positive value there. But wait…

Total Current Liabilities: £5,489,672

That’s nearly five and a half million quid in debt. All of which adds up to:

Net Worth: £-3,297,184

That’s over three million the wrong side of the solvency line.

I don’t know about you, but I find it rather amusing that a company which makes money selling debt advice is itself serious in debt. Maybe they should take some of their own advice. Or maybe not, since they clearly don’t actually know all that much about staying out of debt.

Anyway, a bit more poking around the Company Check page gives a list of directors. Two of them in particular have been directors for a while, Mr Benjamin George Richard Farrar and Mr Mark James Mitchell. Together, these two seem to make a habit of running financial companies, mainly under the banner of their holding organisation Mitchell Farrar Group LLP. And, guess what… the Financials tab shows that to be both seriously in debt and insolvent as well. Oh dear.

So, by the time I got another call from them, I had plenty of interesting information to run by the agent. I asked him how much he was paid for working there. “So so” was his reply. I guess you can’t afford to pay much when you’re that far into the red. I asked him why his employers were sending out spam SMS, in contravention of the law. His answer was that they didn’t send it, it was another company, Axiom, acting on their behalf. Some further investigation later revealed that Axiom are merely the suppliers of bulk SMS software, so that answer is a tad misleading to say the least. Although we can’t really blame the agent for that, since his script clearly doesn’t cover that kind of question and, to give him credit, he was prepared to argue with me for a bit before finally giving in and ending the call. Although, of course, that’s not what he’s supposed to do either, since arguing with me isn’t selling debt advice – it’s just wasting his time and his employer’s money on a fruitless phone call.

I finished off by suggesting to him that, if he was looking for a long-term career then it would probably be a good idea to start job-hunting now. After all, a company which is heavily in debt and can’t meet its liabilities may well cease trading at fairly short notice. And, while I don’t have any sympathy at all for the owners of companies like Debt Advisory Line Ltd, I do have some for their staff who don’t realise what they’ve got into.

Incidentally, if you, or anyone else, are struggling with debt, then the absolute last place you need to go to is a company like Debt Advisory Line Ltd. After all, they’re a business, not a charity. They have to make money somehow (even if they don’t make enough of it). And the only way they can do that is by making money from the people who turn to them for advice – who are already in debt to begin with.

If you need help with debts, then you can get all the advice you need without it costing you a penny. Your local Citizens Advice Bureau is a good place to start, or their online Debt Advice Guide. Other, good sources of impartial and genuinely free advice include Money A&E, the Money Advice Trust’s National Debtline and Christians Against Poverty. Don’t be put off by the name of the latter, it isn’t just for churchgoers or those of a religious bent.

Whatever it is you want or need, there is one thing you should absolutely, never, ever do, and that’s buy something or take advice from a company which sends out unsolicited SMS messages. After all, if they’ll act unethically and illegally when advertising to you, what guarantee do you have that they won’t act unethically and illegally when selling to you?